Say NO to Marketing Gimmicks

As a consumer and marketing professional, I’m not a fan of marketing gimmicks. In my opinion, they are the pornography of marketing: hard to define, but you know them when you see them. Teaser offers on credit cards, no money down home purchases, ROI studies that promise 400% returns.

marketing gimmicks, Joe Izuzu

Do you remember Joe Isuzu?

If you’re like me, you make a mental accounting of businesses that overuse marketing gimmicks and think twice about doing business with those companies and brands.

Before continuing my rant against gimmicks, let me acknowledge something important: sometimes gimmicks drive results. And because they can work, they deserve a place in the marketing toolbox.

Unfortunately, too many of us marketers lack the discipline to reserve gimmicks for the rare occasions when they might be effective. They are such a large part of marketing folklore that they overshadow the important long term efforts behind building sustainable brands and companies. As a result, I council my clients to take gimmicks out of the everyday toolbox and put them in the dark and dank storage room of once-in-a-blue-moon tactics.

Protect Your Brand from Marketing Gimmicks

Here’s why gimmicks can hurt more then help:

  • Gimmicks place tactical expedience ahead of strategic advantage. The products you worked hard to build over many months, that solve real problems, that create business value are trumped by the output of a 20 minute conference room brainstorm.
  • Gimmicks attract the wrong kind of attention. Instead of demonstrating that your product has value, they showcase that you are willing to make your sales team dress up in an egg salad sandwich costume and play “Let’s Make a Deal.” All too often your silly gimmick becomes more memorable than your advantages. And desperation is hardly attractive or persuasive.
  • Gimmicks are unfocused and defocusing. By their nature, gimmicks are loud and attractive. They’ll generate measurable results like new web site visitors or crowded trade show booths. Like a sugar high, the results are short lived without setting you up for medium and long term success. Instead, you would have been better served by focusing on measuring actionable sales opportunities.

In the process of creating something new, it’s crucial to engage customers on multiple fronts. Instead of solely focusing on grabbing attention, channel your marketing expertise into articulating the intrinsic value of your business and positioning yourself as a reliable and trustworthy partner. Unlike short-term marketing gimmicks, these endeavors demand time and dedication, yet they offer enduring value. Incorporating effective SEO strategies into your marketing approach can further amplify the visibility and long-term impact of your business, check the website linked here for more info.

Google: the Local Business that Permeates My Life

Many of you know that I’m a big supporter of local businesses. Recently I’ve noticed I’m doing a lot of business with a company that is fifteen miles from my home. That company is Google.

Google has a number of great products and employs many of my neighbors. They are also a pre-eminent global business with users and customers in every corner of cyberspace and the globe.

As I upgraded my Grand Central account to Google Voice, I took inventory of the Google Products I use every day. They include:

  • Google Adsensegoogle_logo
  • Google AdWords
  • Google Alerts
  • Google Analytics
  • Google Chrome
  • Google Mail
  • Google Maps
  • Google Reader
  • Google Search
  • Google Talk
  • Google Toolbar
  • Google Voice
  • Google Webmaster Tools
  • 800-GOOG-411

The interesting thing about my relationship with Google is that I pay them for one product (Google AdWords) they pay me for one product (Google Adsense). Everything else is no charge. Privacy advocates point out that I’m “paying” for these services by disclosing personal information about myself. My position is a bit different. I’ve accepted that there is no meaningful privacy on the Internet.  Everything we do on the Internet is closely monitored and analyzed so that someone can make an incremental buck.

In most parts of America and the world, Google is not a local business. It is a global competitor that is out-competing local institutions from newspapers to software companies with a unique business model. I’m able to reconcile my buy local bias with heavy usage of Google technology. Their products are good, they feed the local economy and they inspire innovation and excellence. I guess I’m comfortable living in a very competitive neighborhood.

Winning Customer Reference Programs in the Internet Age

Virtually everyone can agree that customer references are critical tools for B2B sales efforts. In my career I’ve headed up numerous customer reference programs, interviewed a number of heroes at customer sites and written a lot of success stories. The sales team could never get enough customer stories.

Did these programs drive sales results? Yes. Were they what the prospective customer wanted? No.

The plain fact is that prospective customers want to hear directly from current customers…without any vendor involvement, filtering, positioning or influence. None. Nada. This is simply because:

  • End users generally trust each other
  • Customers are far less trusting of vendors

Can you earn a prospective customer’s trust while you are selling? Of course.  But that doesn’t change their preference for communicating directly with each other. With social networks and other Web tools, it has never been easier to bypass the vendor when checking references.

Try Peer-to-Peer Customer Reference Programs

Peer to peer conversations between prospects and customers isn’t a problem to solve but a fact to accommodate. Below are best practices for leveraging your installed base to create a winning customer reference program:

  1. Keep publishing success stories on your web site. They are extremely useful for establishing the facts around the business you serve and problems you solve. Accept the limitations of written endorsements and do more.
  2. Embrace transparency. Enable customers and prospects to share their experiences. Affinity groups on social network sites like LinkedIn are a start, but public forums and wikis running on your web site are better for customers, prospects and your brand.
  3. Don’t fret a few negative reviews. Everyone knows that your company and product aren’t perfect. Negative reviews give your prospects a chance to see how your business relates to customers. You may also use the Delighted platform if you want to create free customer surveys.
  4. Keep things lively. Nobody likes to show up to a dead party. Assign a community leader who contributes authoritatively and consistently, and who inspires reciprocity from your customers.
  5. Achieve critical mass. You want to get to the point where there are enough customer “ambassadors” who can and will respond on your behalf.

Points 3, 4 and 5 are very important as a whole. The biggest negative for any peer-based customer reference program is indifference.

1 Strategic and 6 Tactical Marketing Practices for Recessionary Times

We’re all thinking about it: how can we excel at our profession as we settle in for a prolonged period of economic challenges. I approach this topic with optimism, which means that I see many ways that the future will be better than the present. ch-in-us-gdp-q1-2006 Before drilling down into the tactics, I need to climb up on my strategic marketing soapbox. While your tactics might change during a recession, your value proposition, message and target ought to be reasonably stable. Much of marketing is about the medium to long term. While your customers may have reduced budgets, their needs, their trusted vendor/channel relationships and your product benefits ought to be reasonably identical in good times as well as bad.

6 Tactical Marketing Practices to Start Right Now

Stepping off my soapbox. …Here are my contributions to the tactical marketing practices useful during recessions:

  1. Play offense—You still need to win the minds of customers.
  2. Innovate — There is no recession on new and good ideas. All other things equal, better mousetraps sell. SEO is essential for your business to grow, but you do not have to abandon your responsibilities and spend too much time on it. You can always outsource the management of your SEO to a SEO Sydney professional. And you can focus on addressing other business matters that need your immediate attention.
  3. Listen to stakeholders—Communication is a two way street. You have two ears and one mouth. Listen twice as much as you talk.
  4. Execution excellence—Nothing derails progress more than execution blunders. Meet or exceed reasonable expectations for timeliness and quality. This applies to everything from terms of service in contracts to typos on your Web site.
  5. Focus—Resources are now tighter, so you need to focus in areas where you are abundantly talented.
  6. Outward optimism—Not everything in the world is gloomy. The sun comes up. Stephen Colbert tells funny jokes. You meet new and interesting people. Be mindful of the gloomy environment and make it part of your inner calculations, but be positive when interacting with others…it really helps.

Is your marketing strategy in order? Are you innovating? Are you already working with companies like therankway.com? Which tactics are relevant for achieving your goals? Share your comments below.

A Fresh Look at Conversion Rate

Conversion rate is the one of the most critical macro-level statistics and trends monitored by Web marketers. Simply put, conversion rate is the relationship between two easily measured quantities:

conversion rate formula

Tools like Webtrends, Omniture and Google Analytics simplify the collection and calculation of raw Web traffic and conversion rate. Investment decisions on lead generation campaigns and programs are now based on hard numbers such as conversion rate and program cost.

The easy job for the marketing team is establishing a “natural conversion rate” for your brand, products and company. Just implement an analytics tool, create conversion forms on your site or e-store and measure the results. The harder job, and the true measure of marketing success, is to steadily improve your conversion rate over time.

Improving your conversion rate at the macro level means that you’ve improved your effectiveness in one or more of identifying prospective customers, creating affinity with your brand and changing the individual behavior of Web visitors.

brain_image

Conversions happen in buyers’ heads and are only measured on your web site. Changing people’s behavior by getting them to consider and purchase a new product is a difficult and worthy marketing task. Think about it: do you give out your email address and name with each and every site you visit? Do you want site owners to contact you after your first visit to the web site?

Improving Conversion Rate: the Real Job of Marketing

Knowing your conversion rate is one thing. Having the skills to improve and optimize conversion rates over time is the real job of marketing. Communicating information of value, establishing trust and persuasion are the critical and harder tasks that require significant attention, deliberation and skill. Without an analytics tool hard-wired to customer brains, skill, experience, artistry and tenacity remain essential marketing skills.

Creating (Healthy) Workplace Conflict

A recent study by Psychometrics Canada of 350 human resources professionals confirms that workplace conflict is ubiquitous. The study reports that the “most common causes of conflict are warring egos and personality clashes (86%), poor leadership (73%), lack of honesty (67%), stress (64%), and clashing values (59%).”

Violations of norms of civility and respect are negative forms of conflict that beg for immediate corrective action. The report suggests that leaders should quickly address toxic behavior by increasing supervision of problem personnel, providing additional clarity about expectations and modeling appropriate behavior. These findings are obvious but not always given sufficient management attention.

Healthy Workplace Conflicts Contributes to Improved Outcomes

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Even more interesting was that 87% of survey respondents believe that conflict can lead to positive outcomes such as

  • Better understanding of others
  • Better solutions to problems
  • Improved working relationships
  • Higher performance in teams
  • Increased motivation
  • Major innovations

I can’t agree more. When there is clear evidence to multiple people in the organization that things are off course or sub-optimal, conflict is a powerful tool to focus collective attention on the root cause and inspire improvements. The key is to focus on the evidence and potential solutions, not the personalities or behaviors.

While it’s easy to talk about the benefits of conflict, leading teams to embrace conflict, generate positive outcomes and avoid personal attacks is extremely difficult. The report concludes with several useful techniques for managing conflict such as understanding the situation in detail before acting and remaining positive amidst problems.

Thanks to the team at Psychometrics Canada for it’s insightful research on the beneficial aspects of conflict.